Question 1

Do I have to replace my current rental software?

Accepted Answer

No. If you are already on Booqable, EZRentOut, or a similar system, Triva automates around it. If you are running on spreadsheets or a basic calendar, we replace that with something built for your operation. Either way, you keep control.

Question 2

How long does setup take?

Accepted Answer

First systems are typically live in 2 to 3 weeks from the start of a build. Simpler workflows like payment follow-up sequences or booking confirmations ship faster. A full automation stack takes 4 to 6 weeks.

Question 3

What does Triva cost?

Accepted Answer

Two parts: a fixed build fee scoped per system, and an optional monthly retainer for maintenance and new workflows. Most projects land between $4,000 and $20,000 to build. Retainer is month-to-month. No per-item fees, no revenue share, no long-term contracts.

Question 4

What size operation does Triva work with?

Accepted Answer

Rental companies with 100 or more items in inventory or 20-plus rentals per week. Below that the ROI on automation does not yet make sense. Sweet spot is an established local business, roughly 200 to 400 Google reviews.

Question 5

Will customers know they are talking to AI?

Accepted Answer

Yes, by design. Every AI-handled interaction is configured to either identify itself clearly or route complex requests to a human. We do not build systems that deceive customers. Trust is the product.

Question 6

How does after-hours booking actually work?

Accepted Answer

When a customer texts or calls after hours, the AI agent responds in under a minute. It checks real-time availability, answers common questions, and either confirms the booking or flags it for your review in the morning. You wake up to confirmed reservations.

Question 7

What about damage or disputed rentals?

Accepted Answer

The Agreement and ID Capture system handles this. Customers sign a digital agreement and submit a photo ID before pickup, both timestamped and stored. When disputes come up, you have documentation. Most disputes disappear once customers know they signed.

Question 8

How is Triva different from hiring another person?

Accepted Answer

An employee handles one thing at a time, costs $30,000 to $50,000 per year, and does not work at 10pm. Triva builds systems that run 24/7, scale to any volume without extra cost, and keep working when staff turns over. You stop hiring to solve process problems.

Question 9

Is this AI or just automation?

Accepted Answer

Both, used where each actually works. AI handles customer messages, booking inquiries, and anything that needs context. Deterministic automation handles payment sequences, reminders, report generation, and calendar updates. We do not use AI as a selling point, we use it where it outperforms a simple rule.

Question 10

What if I want to cancel?

Accepted Answer

Month-to-month after the initial build is complete. No long-term contracts. The systems Triva builds belong to you, they live in your accounts and keep running if you stop the retainer.

Questions, answered.

Still have questions?